At Jomspot, our main objective is to guarantee your contentment with the products and services we offer. Should you encounter any difficulties with your purchase, we have clearly defined our refund policy below for transparency and clarity.

Refund Processing Timeline:
Upon approval of your refund request, it will be processed within 5 business days. If there are any unforeseen delays, please reach out to our dedicated support team for assistance.

Confirmation of Replacement Order:
Following refund approval, you can anticipate receiving confirmation of your replacement order within 5 business days. Kindly allow an additional 5 days for order fulfillment before a new tracking number can be issued.

Secure Payment Transactions:
To ensure the security of all financial transactions, including refunds, we employ PayPal for all transactions. For further details on our payment procedures, please consult our comprehensive Billing Terms and Conditions.

Refund Eligibility:
After receiving and assessing your returned item, you will be informed via email regarding the approval or rejection of your refund. If approved, the credit will be automatically applied to your credit card or original payment method within a specified timeframe.

Delayed Refunds:
Should your refund encounter delays, initially review your bank account. If delays persist, contact your credit card company and subsequently your bank. If the issue persists, do not hesitate to contact us at [email protected].

Sale Items:
Regrettably, refunds are solely applicable to regular-priced items; sale items are ineligible for refunds.

Exchanges:
Exchanges are exclusively available for defective or damaged items. To initiate an exchange for the same item, kindly contact us via the provided email address and dispatch the item to 6573 HARVEY LN,COLORADO SPGS, CO 80923.

Gifts:
For items designated as gifts and directly shipped to you, you will receive a gift credit equivalent to the return value. In cases where items are not marked as gifts or if the gift giver had the order sent to themselves, a refund will be issued to the gift giver.

Shipping:
When returning a product, send it to 6573 HARVEY LN,COLORADO SPGS, CO 80923. Please note that you are accountable for covering the shipping costs, which are nonrefundable. If a refund is sanctioned, the return shipping cost will be deducted.

We value your comprehension and collaboration in adhering to our refund procedures to ensure a seamless and satisfactory experience with Jomspot.