At Jomspot, we prioritize your satisfaction and are committed to delivering a smooth experience with our comprehensive return policy. Should you opt to return an item, a generous 30-day window is provided from the date of purchase. Below outlines the essential steps for a simple return process.

RETURN PROCESS

To commence a return, kindly contact our customer service team at [email protected] to acquire a Return Merchandise Authorization (RMA) number. Once you have the RMA number, carefully package the item in its original wrapping, enclose the provided return form, and ship it to 6573 HARVEY LN,COLORADO SPGS, CO 80923. We will cover the return shipping costs. Upon receiving and inspecting your return, we will proceed with either a refund or exchange. Expect the entire process to take up to thirty (30) days from the receipt of your item. You will be notified via email once your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us using the provided contact details to facilitate a refund or exchange.

REFUND

Following the assessment of the returned item, we will handle your return or exchange. Please allow a minimum of thirty (30) days from the date we receive your item for this process. An email notification will be sent to you once the return is completed. For more detailed information, please refer to our refund policy.

QUESTIONS

If you have any inquiries regarding our return policy, feel free to reach out to us at [email protected].

ADDITIONAL NOTES

Ensure that the item is unused and in its original condition, with all tags intact. In the case of damaged or defective items, contact our customer service at [email protected] along with your order number and relevant photos. If you encounter any difficulties or have questions about the return process, do not hesitate to contact our customer service team. Thank you for selecting Jomspot. Your satisfaction is our primary concern, and we value your understanding and cooperation throughout the return process.